Refund policy

Standard Returns

We accept returns on non-personalized items within 14 days of delivery. Because we are a print-on-demand business and do not carry warehouse inventory, we ask that you review your order carefully before purchasing.

To be eligible for a return, items must be unused, unwashed, and in their original condition. Items must be completely free of odors (including smoke and perfume) and pet hair.

Multi-Item Orders & Sealed Packaging: All items are shipped in sealed individual bags. If you purchase multiple identical items (such as matching pillow covers), only one item may be removed from its sealed packaging to evaluate its fit in your space. Any additional identical items must be returned in their original, unopened sealed bags to be eligible for a refund.

To start a return, email us at returns@wittyelegance.com with your order number. We will reply with return instructions and the mailing address. Items sent back without first requesting a return will not be accepted or refunded.

Return shipping costs are the responsibility of the customer.
Original shipping charges (if any) are non-refundable.
Once we receive and inspect your return to ensure it meets our condition standards, your refund will be issued to your original payment method within 5–7 business days.

Personalized & Custom Items

Because personalized or custom-printed items are created specifically for you, they cannot be resold. Therefore, we do not accept standard returns or exchanges on any personalized items (e.g., items featuring custom names, monograms, dates, or customized text).

Returns for personalized items are only accepted in the event of a verified manufacturing defect or transit damage, as outlined below.

Damaged, Defective, or Incorrect Items

We want your WittyElegance items to arrive in perfect condition. If your order arrives damaged, defective, or incorrect, email returns@wittyelegance.com within 14 days of delivery with your order number and clear photos of the issue.

Photo requirements: Please include a photo of the specific damage/defect, a photo of the full item, and a photo of the shipping packaging.
In most cases, these photos provide sufficient evidence for us to process a free replacement or a full refund immediately, without requiring you to mail the item back.
We reserve the right to require the damaged or defective item to be returned to us for physical inspection before proceeding with a refund or replacement. If we require a return for a verified defect, we will provide a prepaid return shipping label.

Color Variance Disclaimer

We use high-quality fabrics and calibrated printing processes. However, because every screen displays color differently (RGB vs. CMYK), the colors on the physical product may vary slightly from what you see on your monitor or phone. Slight color variations are standard in the printing industry and are not considered manufacturing defects. Returns based on color variance fall under our Standard Returns policy.

Order Cancellations

Orders may be cancelled within 1 hour of being placed. Because each item is made to order, production workflows are automated and begin quickly. We cannot guarantee cancellation after this 1-hour window. If you need to cancel, email contact@wittyelegance.com immediately with your order number.

Exchanges

We do offer exchanges; except on personalized items as noted above, however, because all items are made to order, exchanges follow the same rules and requirements as our Standard Returns policy.

If you would like to exchange an item for a different design, color, or product, please start by submitting a return request. Once we receive and inspect your returned item to ensure it meets our condition standards, we will process the exchange as follows:

Even-Price Exchanges: If the replacement item is the same price as the original, WE will send the new item order to production and ship it to you at no additional cost once the return is approved.
Lower-Price Exchanges: If the replacement item costs less than the original, we will refund the price difference to your original payment method and WE will send your new item order to production for you.
Higher-Price Exchanges: If the replacement item costs more than the original, we will issue store credit equal to the value of your returned item. YOU will order the replacement item from our website and at checkout, your store credit will be applied and you will pay only the difference. Once you checkout and we receive the order for your new item and confirm payment, we will send it to production right away.

Please note that exchanges for buyer’s remorse, preference changes, or sizing changes (where applicable) are treated as standard returns and must meet all return eligibility requirements, including condition standards and sealed packaging rules, and you will be responsible for the return shipping.

To begin an exchange, email us at returns@wittyelegance.com with your order number. Items sent back without first requesting an exchange will not be accepted.