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Frequently asked questions

A little help before you write

Help with sizing, pillow inserts, care, delivery, and how our products are made.

What size table runner should I choose?

For a classic drape, add about 12–24 inches to your table length. Many of our runners are 16 × 72 or 16 × 90; a shorter, centered look can be beautiful too. See our table runner sizing guide.

How long will my order take?

Each item is made to order. Production typically takes 2–5 business days, followed by about 2–8 business days in transit. We’ll email tracking when it ships. Read the shipping details.

Can I order a custom-size table runner?

Our runners are made from pre-cut blanks, so available finished sizes are the options shown on each product page. Send us your table measurements and we’ll help compare the available choices.

What if my item arrives damaged or incorrect?

Contact us within 14 days of delivery with your order number and clear photos so we can review it. See our returns and order-issue policy.

How should I measure my existing pillow insert so I know which size cover to order?

To measure your pillow insert accurately, use a fabric measuring tape and start with the pillow insert in front of you on a flat surface. Without compressing the pillow, you will measure horizontally starting from one side of the pillow about half way down and allowing the measuring tape to follow the curve of the pillow as you go across the middle to the other side. This method accounts for the pillow’s thickness and gives a more accurate size.
For a snug fit, consider going one size down when selecting your pillow cover.

What is the best way to insert my pillow into the cover?

1. Get the Pillow Cover Ready: Unzip your pillow cover and lay it flat on a table or other surface.
2. Fold the Pillow Insert: Gently fold the pillow insert in half, compressing it and keeping the sides together. Hold it firmly with one hand.
3. Place the Insert Inside the Cover: With your free hand, open the pillow cover and slide the folded insert inside. Gradually push the cover over the insert, compressing it as needed until all corners of the insert are inside the cover.
4. Adjust the Insert: Gently unfold the pillow inside the cover & position it in all four corners.
5. Close the Cover: Slowly and carefully zip up the cover, making sure there are no fabric blocking the zipper.

Why do the zippers not go all the way across from corner to corner of your pillow covers?

This is intentional and here's why. Our throw pillows and pillow covers (except for outdoor and floor pillows) feature what are called 'concealed zippers.' These zippers are sewn in a way that hides the zipper track inside the bottom seam of the pillow cover. They are designed to start and stop about an inch from each corner. This design ensures a clean, aesthetically pleasing, seamless look and helps maintain the pillow's structure for enhanced stability.

What are the care instructions for your pillows/pillow covers?

🔷Care Instructions for Soft-Spun Polyester or Faux Suede Pillow Covers🔷
To maintain the beauty and longevity of your pillow covers, please follow these care instructions when cleaning:
• Remove the pillow insert before washing the cover. Pillow insert should be spot cleaned only with a damp cloth.
• Pre-treat any stains with a soft cloth dipped in liquid laundry soap diluted with warm water.
• Turn the cover inside out to protect the print.
• Hand Wash in cold or warm (max. 104 deg F) water with mild detergent such as tide or persil, or Machine Wash on gentle cycle.
• DO NOT use bleach or harsh chemicals.
• Tumble dry low or air dry.
• Iron on low if necessary.
• Do not dry clean.

Are your products made in the USA?

All of our products are designed in Baltimore, Maryland by John McCullough, lifelong Maryland resident. Once ordered, our designs are sent to our U.S. production partners, where they are made-to-order by skilled artisans using globally sourced raw materials. For example our pillows and table runners are produced in Henderson, North Carolina by MWW, a third-generation family business.
For our printed fabric products, our designs are "printed' on fabric using a dye sublimation process for a durable, permanent print that doesn't peel or crack and resists fading. The printed fabric is then cut and sewn by hand.

Why does my product label say "Fabric Made in [Country]"?

As with over 98% of textile fabric sold in the U.S., our base fabric is imported due to the almost non-existence of textile mills in the U.S. All our products are designed in Baltimore, Maryland. And all are produced at our production partner's facilities here in the United States. For our printed fabric products, once ordered, our custom designs are printed on the fabric, which is then cut, hemmed, and sewn by hand by skilled artisans.
Your purchase supports a local designer and Etsy shop owner in the U.S. as well as the artisans who produce our products. So although the label reads "Fabric Made in China" or another country, the final product is proudly made in the U.S.A.

Production & shipping?

Unless noted otherwise, our products are made-to-order and typically enter production quickly. Most U.S. orders ship within the timeframe stated in each listing. You’ll receive tracking details as soon as your order is ready to ship.
Once the tracking number is created, your package usually begins moving within a few hours—even if tracking updates don’t appear immediately. After the shipper (e.g., DHL) picks up your package and it leaves our production partner’s facility, it may take a few days for tracking updates to appear depending on when the package is scanned at the origin.
Except for unforeseen weather events such as floods or power outages, your package should arrive within the listed delivery window.

Additional product guidance

How do I check the size of an empty cover or a sewn-closed pillow?

Empty removable cover: Remove the insert, lay the cover flat, and measure seam to seam using a ruler or measuring tape.

Sewn-closed woven or outdoor pillow: Use a flexible fabric measuring tape from seam to seam across the center, allowing the tape to follow the pillow’s curvature without compressing it. Keep the sewn seam closed.

Insert used to choose a cover: Follow the insert-measuring instructions above. Measure seam to seam over the center with a flexible fabric measuring tape following the curvature, without compressing the insert.

How should I care for my outdoor pillow?

Spot clean or dry clean, following the care label and product listing.

These outdoor pillows have a sewn seam closure. Keep the seam closed; the washing instructions for removable indoor covers do not apply.

How should I care for my premium woven pillow?

Spot clean or dry clean only to preserve the integrity, color, and texture of the woven textile.

These pillows arrive filled and permanently sewn closed. Keep the seam closed; the washing instructions for removable indoor covers do not apply.